Tenants

If you are looking to rent a property in Oxfordshire you’re in safe hands with a property managed by Gables Letting & Management. That’s because we are dedicated to making sure that our properties are well maintained and that all legal requirements are adhered to.

Stages Stages involved in renting a property Read more

Security Deposit Tenancy deposit schemes came into law in 2007. They aim to protect tenants’ deposits from dishonest landlords and agents and to offer independent arbitration in any dispute about returning all or part of the deposit at the end of a tenancy. Read more

Safety The tenants safety is paramount. Gas safety, electrical equipment & smoke alarms. Read more

Responsibility To ensure a smooth tenancy, landlords and tenants have certain duties and responsibilities. Read More

Inventory This has become one of the most important documents in the letting process. It is equally as valuable to the landlord as it is to the tenant. Read more

Fees Reference, inventory & renewal fees Read more

COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

We are members of a client money protection scheme.